Each villa is unique…Once you have found the villa of your choice, we suggest you go ahead and book it...We recommend that you book as soon as possible so that you will get the villa of your choice for the dates planned. To make reservations, contact your rental specialist directly at:

Since renting a villa is a little different than making a booking at a hotel, we have set out some guidelines for you to include:

 Booking Procedure:

When a villa is reserved with one of our Rental Specialists at RE/MAX Island Properties, we will send you a Villa Rental Confirmation via e-mail or fax which has to be filled out and signed.  Once you have sent in your deposit for the Villa, the Villa Rental Confirmation becomes a binding agreement and all terms & conditions must be adhered to as stated out below.  A confirmation letter will be sent to you upon receipt of the deposit.

Payment & Cancellation Policy:

Deposit:

A deposit of 30% of the gross property rental must be paid.  No contract with us will exist until we have received this amount and the Villa Rental Confirmation form duly signed, and we have subsequently confirmed your booking.

Payment of the Balance:

The balance of the payment must be paid at least 45 days prior to arrival.  If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges, and to retain the deposit.  For bookings made within 45 days of arrival date, you will be required to pay the full cost of your rental at the time of booking.

DURING CHRISTMAS, NEW YEAR’S  & HOLIDAY WEEKS, A 50% DEPOSIT OF THE TOTAL RENTAL AMOUNT IS DUE WITHIN 14 DAYS OF RESERVATION OTHERWISE THE RESERVATION WILL BE SUBJECT TO CANCELLATION.  THE BALANCE IS DUE 90 DAYS PRIOR TO ARRIVAL DATE.  ANY RESERVATIONS ACCEPTED WITHIN 90 DAYS PRIOR TO ARRIVAL MUST BE PAID IN FULL WITHIN 14 DAYS OF RESERVATION.  ALL HOLIDAY RESERVATIONS ARE NON-REFUNDABLE.

Cancellation by You:

It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following:

45 days or more prior to scheduled arrival: 30%

44 days or less prior to scheduled arrival: 100%

Cancellations must be received in writing by REMAX Island Properties-St-Barths.  No-shows, late arrivals, changes in number of people in your group after arrival, and early departures are all non-refundable.  We recommend Trip Cancellation Insurance with your Insurance Company.

Alterations or Cancellations by Us:

Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, for reasons beyond our control, and we advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property.

However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.

Villa Occupancy:

The total number of bedrooms rented and persons sleeping in the villa at any one time are restricted to the number of persons and rooms scheduled and paid for, usually based on 2 persons per bedroom.  Should a group misrepresent themselves, they will be required to pay for the excess persons immediately, or shall vacate the villa without refund.  Exceptions may be made only for infants if sleeping in a baby crib and not occupying one of the villa’s bed.

Security Deposit:

Part of your Villa Rental Confirmation, is the information about the Security Deposit.  This is to guarantee that any additional charges that you may incur during your stay may be charged to your credit card and will be processed at the end of your stay.  These charges may include, but are not limited to, telephone charges, additional nights at the villa, additional maid service, telephone charges, lost keys, lost remote controls, rental items such as cribs or rollaways, damage to the villa and/or contents (not including general wear & tear), etc.  If you do not get a copy of your final charges prior to your departure, a copy will be sent via mail.

Insurance:

Travel insurance, homeowners insurance or other policies are available and may cover you for certain misfortunes, unexpected events and delays which might interrupt, delay or cancel your travel plans. The appropriate coverage should be purchased at the time of the booking. Your signature on the booking form confirms that you are aware such insurance exists and have selected appropriate coverage for this booking.

Prior to Arrival

After your villa has been confirmed and paid for, the following will assist you with further information or arrangements required prior to your arrival on island.

Car Rental Information:

Our Rental Agents will be happy to assist you with your car rental arrangements.  If you would like assistance, please refer to Car Rental Rates and let your Rental Agent know what you would like to reserve.  If you do decide to rent from another company, please let us know the name of the company where the arrangements have been made.

Flight Arrival Information:

It is very important that you submit your flight arrival information at least 30 days prior to your arrival date.  Please submit this information via e-mail or fax to your Rental Agent.  We will require this information in order to have an Island Properties Representative to meet you at the airport upon arrival.

Additional Requests:

If you require arrangements to be made prior to your arrival to include restaurant reservations, arrangements for activities or any other reservation, you must submit these requests in writing via e-mail or fax to your Rental Agent at least 10 DAYS prior to your arrival on island.

Flight Delays:

If you are delayed for any reason on your scheduled day of arrival, you must contact your Rental Agent to inform him/her of your delay.  Failure to notify us of your delay, especially if you are extremely delayed, a $50.00 charge will be added to your final bill.  Since we have a representative waiting for you who will escort you to your villa, it is very important that we are informed of any changes to your arrival on island.

To contact Rental Specialist, Marie Aude Chaduc, call (590) 590 297820 or e-mail:  marieaudechaduc@remax.net

Arrival & Departure Procedure

In order to make your arrival and departure from the island as smooth and easy as possible, the following is a guideline for the arrival procedure from St. Jean Airport or Gustavia Harbor in St. Barths.  If you have any questions or require any further information, please make sure to contact us prior to your departure date.

Meet & Greet after Arrival:

After you clear immigration and collect your luggage, a RE/MAX Island Properties representative will be waiting for you either at St. Jean Airport or Gustavia Harbor with a sign with your name on it.    

If you have made car rental arrangements, she will assist you with making sure you receive your car.  Once your car has been received, she will escort you to your villa.

If you opt not to make any car rental arrangements upon arrival, the RE/MAX Island Properties representative will put you into a taxi and will escort you to your villa.

Arrival to the Villa:

Check in time is normally after 3:00 PM.  Once you arrive to the villa, our representative will escort you into your villa.  She will give you a tour of the villa, an arrival package and the keys.  In your arrival package, you will be provided with contact numbers that are accessible 24 hours a day should you require any type of assistance.

During your Stay – Concierge Service:

If you need any assistance during your stay, please contact your Rental Specialist at any time.  It is very important that you do call your Rental Specialist who will assist you with any questions you may have, problems while on island, island information, restaurant reservations, information about activities, boat trips, excursions, shopping etc.   We are always happy to assist you in order to make your stay as enjoyable as possible.

Departure Procedure:

Check-out time is before Noon.  Failure to check-out by 12 Noon will result in an extra night rental charge.  If you have a late flight and would like to stay a little longer at the villa, please contact us during your stay.  You may be able to stay longer at the villa as long as we do not have a check-in scheduled for the day of your departure.

All keys are to be returned to the office located in Gustavia on the day of departure.  If you are leaving during the weekend, or before/after office hours, you can put the keys in our special “Key Box” located just beside the front door.

If you do see the housekeeper prior to your departure, you may also leave the keys with her.

You will not be escorted back to the airport.  If you need assistance to order a taxi, please call your Rental Specialist.

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